Q: How do I place an order?

A: Just head to our Order Page and select your engraving size, wood type, and preferences. Then upload your photo and complete checkout. We’ll take care of the rest!

Q: What kind of photos work best?

A: Clear, high-resolution images with good lighting and contrast work best. Photos with distinct subjects and sharp details engrave beautifully. If you’re unsure, feel free to send it over — we’ll let you know if it's a good fit.

Q: How long does it take to receive my order?

A: Most orders are engraved and shipped within 5–7 business days. Shipping times vary depending on your location and chosen method at checkout.

Q: Do you offer expedited shipping?

A: Yes, expedited shipping is available during checkout. If you have a specific deadline, contact us before ordering — we’ll do our best to accommodate.

Q: Can I return or exchange my order?

A: Because each piece is custom-made, we don’t accept returns. However, if your order arrives damaged or there’s an issue with the engraving, please reach out — we’ll make it right.

Q: What if I made a mistake in my order?

A: Contact us as soon as possible. If we haven’t started engraving yet, we’ll update your order. Once engraving has begun, changes may not be possible.

Can’t find what you’re looking for?

Reach out to us anytime at Info@GoodMoreau.com — we’re happy to help!